Privacy policy
London E-rides ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, contact us, or otherwise interact with our services.
Contact Information
Store Name: London E-rides
Registered Address:
Yafford Mill Farm
Newport
PO30 3LH
United Kingdom
Email: contact@londonerides.com
Phone: +447563570452
Support: londonerides.com/pages/contact
Business Hours:
Monday to Friday: 9:00 AM – 9:00 PM (GMT)
Saturday and Sunday: Closed
Information We Collect
We may collect the following categories of personal information:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Payment information
- Order history
- Device information
- IP address
- Browser type
- Cookies and similar technologies
- Customer service communications
How We Collect Information
We collect information when you:
- Visit our website
- Create an account
- Place an order
- Subscribe to marketing communications
- Contact customer support
- Participate in promotions or surveys
- Interact with advertisements or social media pages
We may also automatically collect technical information through cookies, analytics tools, and similar technologies.
How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Provide customer support
- Manage returns, refunds, and exchanges
- Communicate with you regarding your orders
- Prevent fraud and unauthorised transactions
- Improve our website and services
- Analyse website performance and customer behaviour
- Send marketing communications where permitted by law
- Comply with legal and regulatory obligations
Legal Basis for Processing
Where applicable under GDPR and UK GDPR, we process personal information based on:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent where required
Sharing Your Information
We may share information with trusted third parties, including:
- Payment processors
- Shipping and logistics providers
- Fraud prevention services
- Marketing and advertising platforms
- Website hosting providers
- Analytics providers
- Professional advisors and legal authorities when required
We do not sell your personal information.
Payment Processing
Payments are securely processed through third-party payment providers. We do not store complete payment card information on our servers.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Operate the website
- Remember preferences
- Analyse traffic and performance
- Improve user experience
- Support advertising and remarketing activities
You may manage cookie preferences through your browser settings.
Marketing Communications
If you subscribe to our marketing communications, we may send updates regarding products, promotions, and offers.
You can unsubscribe at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us at contact@londonerides.com
Data Retention
We retain personal information only as long as necessary to:
- Provide our services
- Fulfil legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymised.
International Transfers
Your information may be processed in countries outside your country of residence. Where required, we implement appropriate safeguards to protect personal information during international transfers.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure.
Your Rights
Depending on your location, you may have rights including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of personal information
- Restriction of processing
- Data portability
- Objection to processing
- Withdrawal of consent
To exercise your rights, contact us via our contact page or at contact@londonerides.com.
Children's Privacy
Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
Contact Us
Email: contact@londonerides.com
Phone: +447563570452
Support: londonerides.com/pages/contact
Registered Address:
Yafford Mill Farm
Newport
PO30 3LH
United Kingdom